Refund policy

This Return and Refund Policy applies to ECOLEAF products sold by Mountain Desert Laboratories, LLC through ECOLEAF Relief.

30-Day Return Policy

We accept eligible return requests made within 30 days after the order is delivered.

To qualify for a return, the product must be:

  • Unused and unopened
  • In the same condition in which it was received
  • In its complete original packaging
  • Accompanied by the receipt or other proof of purchase

For ECOLEAF products packaged in jars, the original outer shrink-wrap band must remain intact. Personal care products cannot be returned after their original packaging, seal or shrink-wrap band has been opened or removed.

Starting a Return

To request a return, contact contact@ecoleafrelief.com before sending the product back. Please include your order information and the reason for the requested return.

If the return is approved, we will provide return instructions and, when applicable, a return shipping label.

Approved returns must be sent to:

Mountain Desert Laboratories, LLC
3600 Osuna Road NE, Suite 303
Albuquerque, NM 87109
United States

Items returned without prior authorization will not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order promptly after delivery. If an item arrives damaged or defective, or if you receive the wrong item, contact us as soon as possible at contact@ecoleafrelief.com.

Please include your order number, a description of the problem and clear photographs of the product and its packaging when possible. We will evaluate the issue and determine the appropriate resolution.

Items That Cannot Be Returned

We cannot accept returns of:

  • Products that have been used or opened
  • Personal care products with opened packaging or broken seals
  • Products missing their original packaging
  • Products returned more than 30 days after delivery
  • Sale or clearance items
  • Gift cards
  • Items returned without prior authorization

Please contact us before placing your order if you have questions about whether a specific product will be eligible for return.

Exchanges

We do not process direct exchanges. To obtain a different product, request a return for the original eligible item. Once the return has been accepted, you may place a separate order for the desired product.

Refunds

We will notify you after your return has been received and inspected. We will also let you know whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Original shipping charges are not refundable unless the return results from a damaged, defective or incorrect item.

Your bank or credit card company may require additional time to process and post the refund to your account. If more than 15 business days have passed since your refund was approved, please contact us at contact@ecoleafrelief.com.

Contact Us

For return or refund questions, contact:

Mountain Desert Laboratories, LLC
ECOLEAF Relief
3600 Osuna Road NE, Suite 303
Albuquerque, NM 87109
United States
contact@ecoleafrelief.com